FAQs & TIPS FOR RETAILERS
We want to make the experience of shopping with us as easy as possible, which is why we've taken some of the questions we get asked most frequently and compiled them in one place. If you still have something you’d like to know, don’t hesitate to contact us.
WHAT IF I WOULD LIKE TO RETURN GOODS AFTER PURCHASE?
If you are not entirely happy with your selection, we will provide a money back guarantee if returned safely within 14 days from delivery in original condition with the original packaging.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept VISA, Mastercard, Amex, Union Pay, JCB, Diners, CartesBancaires, Discover, Electron and Maestro cards.
HOW CAN I KNOW THAT MY CARD INFO IS SAFE?
Stripe encrypts sensitive data both in transit and at rest. Stripe's infrastructure for storing, decrypting, and transmitting primary account numbers (PANs), such as credit card numbers, runs in a separate hosting infrastructure, and doesn't share any credentials with the rest of our services.
HOW SHOULD I DISPLAY MY OPAL GIFTS?
Opals will provide a magical colour display when you provide strong overhead directional lighting. So ensure that your opal gifts are displayed under strong lights. Ensure to use the provided link on the homepage to purchase the display cabinets to secure your opal gifts, if you do not already have a secure way to display them.
HOW TO CARE FOR MY OPAL GIFTS?
Your Triplet opal products are well made with high quality materials. The opal is a thin slice of opal bonded between a crystal dome and a dark backing. You should advise customers to avoid immersing them in water as this could weaken the bonding. A care card explaining this in detail will be provided for each triplet product purchased.